How Long Should A Survey Be?

By: Mahnoor Awan

Thinking about launching a survey and wondering how long it should be? If it’s too long there is the fear that people might not be interested in finishing it. If it’s too short then it might compromise the data you’re trying to collect. The question about the perfect survey length has been debatable for a long time. While gathering data that serves the purpose of research and improvement is great, it’s only valuable if:

• Your sample represents the entire population
• The responses are legitimate
• The responders are able to fully understand the questions

When creating a survey there are a number of factors that will determine it’s length such as:

• Your audience base
• Goals of your survey
• The resources you have to act on the data collected

First off, the length of your survey differs with the audience base. Is it a general audience, a panel (a group of people hired by a company to fill surveys in return for some monetary value), or an internal group like employees? For example, the general public, without any incentive wouldn’t want to spend more than 10 minutes of their time on answering questions. The panel on the other hand is getting paid to fill the surveys. And for internal groups like employees, it is often made mandatory.

Most Valuable Keywords

Keywords help customers find your product whether they are part of your website's natural SEO or if they are being used within a paid ad. But all keywords are not created equal. And if your strategy is to use keywords to contribute to your bottom line, you want your keywords to be able to target the right audience and, more importantly, to separate the Browsers from the Buyers.

How to separate Browsers from Buyers

When we look at a typical buying cycle, a customer usually goes through a series of steps, or a journey if you will, of becoming aware of a product before making a purchase.

Typical Customer Journey:

1. Customer becomes aware of product
2. Seeks information
3. Compares to other products
4. Makes purchasing decision
5. Completes transaction
6. Evaluates product after buying and determines its value by keeping or discarding/returning product.

Let’s say that you own a clothing store and someone enters your shop, slowly sifts through all the products displayed on the racks but walks out without making a purchase. Right after you have another customer who walks in with a specific request for something pink and pleated or asks about a particular item in the store. Which customer would you say is further along in the buying cycle?